Returns & Refunds
Last updated: 2026-11-07
1. Return window
You can request a return within the return window shown on each store page (default 30 days from delivery). The window is set by the store that fulfils your order.
2. Eligibility
Items must be unused and in original packaging with all accessories. For hygiene reasons, opened personal-care and intimate items cannot be returned unless defective.
3. How to start a return
Email support@iystar.com with your order number, the item(s) you want to return, and the reason. We will reply with instructions and the return address for the fulfilling store.
4. Refunds
Once the store receives and inspects the item, your refund is issued to the original payment method. Banks typically take 5-10 business days to post the credit.
5. Damaged or defective items
If an item arrives damaged or defective, contact us within 7 days with photos. We will arrange a replacement or a full refund including shipping.
6. Who pays return shipping
If the item is defective or we made an error, we pay. Otherwise return shipping is at your cost unless your store states otherwise.
7. Questions
support@iystar.com — we aim to reply within one business day.