Shipping Policy
Last updated: 2026-11-07
1. Processing time
Orders are prepared by each store within 1-3 business days after payment is captured (excluding weekends and holidays).
2. Delivery estimates
United States: 7-12 business days. Germany and the EU: 8-14 business days. Estimates are shown per product and at checkout, and start from the day your order ships.
3. Shipping rates
Shipping is weight-based: $4.99 for the first 500 g plus $2.50 for each additional 500 g, calculated per store at checkout.
4. Duties and taxes
The price you see is the landed price: it already includes estimated import duties and taxes for your selected market, so you are not billed again on delivery.
5. Tracking
Every shipment has tracking. You will receive the tracking link by email as soon as the store dispatches your package.
6. Multiple packages
Because each store ships independently, a multi-store order may arrive in several packages on different days. Each package has its own tracking.
7. Contact
support@iystar.com